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FAQ'S

How can I contact Gunkali for help?

For product advice, order updates, or styling questions, contact the Gunkali team through the contact options provided on our website. Please include your order number when asking about an existing order so we can assist quickly.

How do I know my item is authentic and as described?

We aim to present each product clearly with accurate images, descriptions, and details. If you have any questions about fabric, finish, or availability before ordering, please reach out and our team will be happy to help.

How can I shop securely from Gunkali?

Your order is placed through Shopify’s secure checkout. Please review your items and delivery details carefully before completing payment, and keep your order confirmation for reference.

Can I exchange or return my order?

If you need an exchange or return, please contact us as soon as possible with your order details. Items should be unused, unworn, and in their original condition; our team will guide you through the applicable process.

Where do you ship, and how long does delivery take?

We deliver across Pakistan. Delivery timing can vary by destination and order volume, and the estimated timeframe will be shared at checkout or by our team after your order is confirmed.

What makes Gunkali’s collections special?

Gunkali brings together thoughtfully selected Pakistani fashion, including elegant festive edits, everyday staples, and timeless pashmina pieces. Each collection is chosen for its refined details, wearable style, and effortless versatility.

How do I choose the right size?

Please check the size guide on the product page before ordering. If you are between sizes or need help with measurements, contact our team with your height, usual size, and measurements so we can guide you.

How should I care for my pashmina and delicate pieces?

Follow the care instructions on your item. For pashmina and delicate fabrics, gentle handling, low heat, and professional dry cleaning when recommended will help preserve the softness, shape, and finish.